TERMS & CONDITIONS

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. 


Refund & Cancellation Policy

What are cancellation & refund policies for Tour Packages?

If you want to cancel your booking, you must advise us in writing to travel@itaglobal.com by e-mail. The letter must be signed by the lead name on the booking and once we receive it you should expect to receive a cancellation letter within 24 hours. If you do not then please contact us to ensure your letter has been received. 


To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the tours. 


Flexible Cancelation Policy:

Cancellations 30+ days before trip date:  FULL REFUND

 - $50 processing fee. 


Cancellations within 30 days of trip date: PARTIAL REFUND. 

- $250 Cancellation Fee

- $50 Processing Fee


Cancellations within 7 days of trip date: NO REFUND.

- Not eligible for reimbursement

- Money paid can be used as credit for future travel with ITA to any destination.  

If a confirmed and paid reservation is cancelled, customers should expect a refund in 90 business days.

 

Important note-events beyond our control

Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport including changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.