Refund Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
What are cancellation & refund policies for Tour Packages?
If you want to cancel your booking, you must advise us in writing to travel@itaglobal.com by e-mail. The letter must be signed by the lead name on the booking and once we receive it you should expect to receive a cancellation letter within 24 hours. If you do not then please contact us to ensure your letter has been received.
To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your cancellation notice or letter or how you would like us to deal with your payment providing that we have received your full payment for the tours.
Flexible Cancellation Policy
Cancellations 30+ days before trip date:
- $250 Cancelation fee.
- $50 processing fee.
PARTIAL REFUND
Cancellation made less than 30 days from travel date:
- $450 Cancelation fee.- $50 processing fee.
PARTIAL REFUND
Cancellations within 7 days of trip date:
NO REFUND
If a confirmed and paid reservation is cancelled, customers should expect a refund in 90 business days. For questions or additional information about our policies, please email travel@itaglobal.com.
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